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If you are using a Software Token on your smartphone and decide to switch to a new phone or update your device's operating system, or you have deleted your Software Token application, you will need to use your Software Token’s Emergency Removal Password to remove your Software Token from the old device, after which you must re-register the token to your new device. If you are planning on switching phones or deleting the application, please be sure you have your Emergency Removal Password at hand first.
*In the case you cannot perform an emergency removal of the Software Token, you will no longer be able to log in to or use the various services related to your applicable Square Enix account.
How to confirm your Software Token Emergency Removal Password
(1) Log in to the Square Enix Account Management System.
Square Enix Account Management System:
https://sqex.to/fHa
(2) After you have logged into the Square Enix Account Management System, your Emergency Removal Password will be displayed under “Token Usage Status” below the “Square Enix Account Information” section at the right side of the screen.
*The Emergency Removal Password is a one-time password that changes after each use. After you have used it, you must log into the Square Enix Account Management System again to obtain your new one-time Emergency Removal Password.
Before you switch phones or delete the application, please be sure to follow the above steps to confirm and store your Emergency Removal Password in a safe place. After you have switched phones or deleted your application, this password will be necessary to perform the Emergency Removal of the Software Token registered to your old device.
How to perform an emergency removal of your Software Token
(1) Go to the Software Token Emergency Removal page and enter your Square Enix ID and password and your Emergency Removal Password.
Software Token Emergency Removal page:
https://sqex.to/GPE
(2) An email containing the Software Token removal URL will be sent to the email address registered to your Square Enix account.
(3) Click on the URL to remove your Software Token.
* Note that the URL will expire after 60 minutes. Please be sure to click on it and complete the removal of your Software Token before it expires.
How to Re-register your Software Token
(1) Log into the Square Enix Account Management System with the Square Enix account you wish to register your Software Token to.
Square Enix Account Management System:
https://sqex.to/fHa
(2) Open the “One-Time Password” page found below the “Services and Options” category.
(3) Select “Configure Software Token Application” at the bottom of the page and choose “Software Token Registration.”
(4) Select either “Software Token for iPhone and iPod touch” or “Software Token for Android” depending on the type of operating system installed on your device.
(You will be taken to the AppStore or GooglePlay website according to your selection.)
* Please do not close the Square Enix Account Management System window as you will need to come back to it later.
* Once your application finishes downloading, please return to the Square Enix Account Management System window and continue with the steps below.
(5) Click on “Next” in the “Software Token Registration” page.
(6) Carefully review the terms of use and click on “Agree to Agreement and Send Confirmation Mail.”
(7) A registration password will be sent to the email address registered to your Square Enix account.
(8) Launch the application after it has been installed, choose your language, and then enter your Square Enix ID, registered date of birth, and the registration password that was sent to you. This will complete the Software Token registration.
* Please be aware that the Software Token registration cannot be completed until you enter your Square Enix ID, date of birth, and registration password into the application.
* The registration password will expire after 60 minutes. If your password expires, you must restart the re-registration process from step 1.
* The “Registration Password” refers to the password that is sent to the email address registered to your Square Enix account in step 7. Please use caution as it is not the same as your Square Enix account password.
If you have lost your Emergency Removal Password or are unable to perform the emergency removal of the Software Token yourself, the Support Center will be able to remove it for you once account ownership is verified. Please review the FAQ below for further details.
How do I remove the Square Enix Security Token from my account?
https://sqex.to/mVZ
If you have any questions or concerns regarding the steps described in this announcement, please contact the Square Enix Support Center.
Square Enix Support Center
https://sqex.to/s5G9O
Our Game Masters (GMs) are responsible for monitoring and regulating the in-game environment to provide a fair, safe and enjoyable game play experience for our customers. Game Masters play a major role in rescuing player characters that have become stuck, they take action against 3rd party tool users, and respond to user requests for issues such as lost items etc.
The GM policy is a set of rules by which all GMs operate to ensure that the game proceeds smoothly for all FINAL FANTASY XI users.
All GM policies are now available to the public for reference. These policies will be updated when new issues arise that need to be addressed.
If you have any comments or opinions regarding our GM policies or procedures, we would like to hear your feedback. Player feedback is one of our most important sources of information. It allows us to continually improve our support as well as improve and revise future GM policies.
| I accidentally called a GM. What should I do? |
| Using the name of a Square Enix employee or its likeness |
| Can I request a specific GM when I call? |
| Use of 3rd Party Programs |
| Is power leveling (PL) against the rules? |
| In-Game Scams - Response |
| Inappropriate Naming |
| Game Data Recovery |
| How long does it take for GMs to recover the items? |
| Does virus-scanning software or security software count as running a third-party program in the background? |
| Character Stuck Issues |
| Item Recovery |
| I am being harassed on an out-of-game website (BBS, board, etc.) Can the GM take action on this? |
| I would like an item lost in-game returned. |
| Actions that could result in an unfair advantage |
| The GM icon is blinking on the upper right of my screen. What does it mean? |
| Harassment |
| What constitutes taking advantage of in-game mechanics not intended as normal means of game play? |
| Real Money Trading (RMT) |
| About Monster Holding |
| How do you judge if an action is harassment? |
| What kind of promise should I make when lending or borrowing an item? |
| Inappropriate behavior |
| What is the difference between harassment and inappropriate behavior? |
| What if a player that reported me for harassment also harassed me? Isn't he/she also subject to punishement? |
| Unauthorized Access |
| The account may have been compromised. What should I do? |
| Managing Linkshell Items |
| Harassment - Response |
| Someone has opened a bazaar in the middle of a passage. Is this Grid locking? |
| What if my account is hacked outside of Information Center business hours? |
| At what point do you consider someone to be monster holding? |
| Isn't the decision of who was harassed up to the testimony of the player that was harassed? |
| What should I do to prevent an account from being compromised? |
| What do you consider spam? |
| In-Game Scams |
| What is a GM (Game Master) in Vana'Diel? |
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* The content contained within the GM Policy currently posted may be subject to change.
